Varma

Annual Report 2014

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Customer focus is at the core of Varma employees’ work

Varma’s success is based on competent personnel efficiently handling our customers’ pension cover.

Customer focus is at the core of Varma’s expert work and operational development. We at Varma emphasise the development of professional competence, and co-operation and customer service skills.

Surveys show that our customers value especially deep expertise, high-quality coaching and training events and diverse digital services.

In the coming years one of key tasks will be the implementation of the pension reform, and we will prepare for this by improving our knowhow and customer service.

“It felt good to be immediately understood. The customer service officer was obviously familiar with my problem.”
(Customer feedback 2014)

Disability pension contribution category declining

As a strong expert in workability management we also take care of the workability of our own personnel. We want to ensure that our experts are equipped to provide high-quality customer service. The success of our workability management is reflected in the development of the disability pension contribution category, among other things. Varma’s contribution category has shown a positive trend for several years now: in 2014 we belonged to category 2, and in 2015 it is expected to go down to category 1.

Factors behind our successful workability management efforts are supervisors’ commitment to the model for supporting workability, promoting an early return to work life, utilising partial sickness allowance and having close co-operation with the occupational health care provider.

Varma's values

 

 

Personnel
20142013
Personnel 31 Dec.561558
Women/men73%/27%73%/27%
Average age47 y 10 m48 y 2 m
Average age of retirement on old-age pension63 y 10 m63 y 10 m
Average service period16 y 7 m15 y 5 m
Personnel turnover rate4%3%
Exit turnover rate6%7%
Sickness leave3.6%3.5%
Training days/employee2.83.8
20142013201220112010
Average number of personnel552565572588601
Salaries and remunerations, EUR million40.137.937.039.536.9